However, despite the official announcement . Tomorrowland 2023 Tickets. Received Refund in full for cancelled concert. status of any class action settlement claim. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. I have been fighting with viagogo since October of 2021 with an canceled event. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Why can't I see my order or sale in my account? 3.1 Accurate Descriptions. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. We would like to show you a description here but the site won't allow us. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. administrator or law firm. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). This company is a total scam. Estereo Picnic Tickets. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. 2.9 Seller's Confirmation Obligation. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Knotfest Japan Tickets. Backstreet Boys Tour 2023. Eric Clapton Concert Tickets. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. . Are you still waiting on a ticket refund for an event canceled due to the pandemic? Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. My partner has a job where he is required to go away at the last minute. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. They were instructed to mail the tickets to Ireland by five days time, a deadline . 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . To open a dispute: 1.Log in to your PayPal account. 4 replies 17.4K views. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Such notice shall be deemed given one business day after the email is sent. The revised version of this Agreement is automatically effective after it is initially posted on the Site. 4.1 Double Posting and Removal of Tickets. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Your email address will not be published. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Viagogo reviews, customer feedback & support. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. drug injury lawsuits and product liability lawsuits. 4. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . We cannot control the policy of third-party resellers.'. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Harry Styles Tour 2023. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Ticket-holders to postponed events will be able . Gather all the information you have on the purchase. What are the viagogo Terms and Conditions? I had put the required amount of 180.00 per a ticket. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Invalid tickets are defined as anything where buyers are refused entry. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. I received an email 4 days prior to the event, stating the ticke. 2.5 Tax on Seller Proceeds. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Which? Viagogo-cancelled event and refunds. Paid 250 Euro VS the real cost of 100 euro. Carnaval Barranquilla Tickets. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. 6.10 Notices. 684 Posts. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Join The South Shore Hospital Data Breach Class Action, Today! Ha*Ash Concert Tickets. Romeo Santos Concert Tickets. Viagogo will keep saying they already paid you but they will never show you the proof of payment. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. 6.4 Release. Please add me to this list as I am almost 100% sure I got scammed. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. But Which? Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 4. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. 1,779 reviews for Viagogo, 1.3 stars: '1. Sellers should use our automated online confirmation process. "If it's been canceled, chances are you're . Additional information can be found in our FAQs and on the ticket details pages. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Please note this does not include any Tax that may be payable on fees We are required to pay. I would love to join this lawsuit as I am in the same boat! Which? Refunds, therefore, aren't applicable. We cannot commit to next year, Taylor said. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Note that Your payment may be withheld if you violate this clause. Stray Kids Tour 2023. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Even if you are, it's likely to be a more complicated process. All Rights Reserved. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 2. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . They also had another 150.00 dollars worth of fees per each ticket. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. 1. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. As well as was able to select what section I wanted to be in for the price I had selected. You warrant that you are over 18 years old and have the legal capacity to make the transaction. viagogo is a global online marketplace for live sport, music and entertainment tickets. At no time do We provide the Buyer's payment information to the Seller. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? You can add me too. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. That's not something you're likely to shake off. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. How do I change the email address on my account? About Us To post a ticket for sale on viagogo You must first register with the Site. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Provide the information they might require. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Far too many 3rd parties in there. FanFair Alliance - Ever get the feeling you've been cheated? the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . 4. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Viagogo will never pay you after you sold your tickets and you can never get back your money. Viagogo is a ticket marketplace for concerts, sports and theatre events. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. We take no responsibility for such issues. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. and that I would only receive a refund if the concert was cancelled etc. 3.2 Other Information. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. Join The National Math and Science Initiative Class Action, Today! Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Moreover, this appears to have been Viagogos policy for an extended period. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Ive been told a refund is coming in 10 days 4 times now. No further contact on future rescheduled date since October 2020. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Piggyback tickets may not be sold in the same listing. 3. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. 6.2 Waiver of Consequential Damages; Liability Limit. 1. I am based in Indiana. Which? We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. . All sales and bids are final. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. The good date is 9/11/21, but the relisted my tickets for 9/21/21. Nelnet Servicing Data Leak Your Personal Information At Risk! The Weeknd Tour 2023. Note that this is separate from any Tax viagogo is required to charge on its fees. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Can I buy tickets that are personalised with someone else's name on them? But to her frustration, Viagogo claimed the refund could take several months. Even after I provide my bank statement to them and their . For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. 5.1 Investigations. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Mar 1, 2018. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. We will contact you. Go on and tell us about your poor consumer experience. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. This has reportedly been a long-standing policy of Viagogo. We will also add Tax on our fees as applicable. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Unfortunately it might take a lot of back and forth communication. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. In 2020, New Zealanders were warned about buying tickets to . Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. You agree . is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Welcome to viagogo's online ticket exchange (the "Site"). 6.1 No Warranty. 3.4 Indemnity. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. 3. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic.
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